Privacy Policy

Privacy Policy

Individuals Practitioner Browse Blog About Login

Last updated: January 18, 2023

Elana, Inc. (“Elana”, “us”, “we”, or “our”) operates the http://elana.health website (the “Service”).

Recognizing you care how information about you is collected, used, shared, and protected, this page informs you of our policies regarding such collection, use and disclosure of Personal Information (as defined below) when you use our Service. We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, either as a paid Member or other user, you agree to the collection and use of information in accordance with this policy. As such, it is essential to understand that by using the Elana Site and Service, you consent to the collection, storage, sharing, and use of your information as described in this Policy. For that reason, it is important you read this Policy carefully. If you do not accept the terms of this Policy and the referenced documents, do not continue using the Website. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://www.Elana.co/terms-conditions.

This Policy outlines:

  1. What Information We Collect About You
  2. How We Use and Share that Information
  3. How We Protect Your Information and How You Can Help

Information Collection And Use 

While using our Service, we may ask you to provide, or you may choose to provide, us with certain personally identifiable information that can be used to contact or identify you. Some types of personal data and information we gather includes: information you provide us, information we receive automatically when you interact with the Elana Site, data from marketing and other communications, transaction and payment information, information from your mobile device, and information from other sources. Some of the personally identifiable information (“Personal Information”) we collect may include, but is not limited to:

Information Collected from Members

Contact information Name

Email 

DOB

Ethnicity

Level of education

Location

Care preferences

Your preferences for having labs, medication, and/or supplements prescribed by your provider 

Your provider type preferences

Your communication style preferences

Your preference for conventional vs. holistic care 

Your treatment preferences

Your specialty preferences

Your provider gender preferences 

Your budget

Data related to your symptoms and how you are feeling

We reserve the right to share some of your relevant information with the Providers that you “match” with upon completing our quiz, as the intent of Elana is to facilitate introductions between our Members and women’s health specialists.

Information Collected from Providers

Contact information Name

Email

Practice information including website and social channels 

Photo

Location 

DOB

Your education and credentials (certifications, certificates, and specific programs you have graduated from)

Your ability to run and prescribe labs, medication, and/or supplements for your clients 

The general category, or provider type, that you fall into

Your communication style

Your practice tendency for conventional vs. holistic care 

The treatments you offer 

Your specialty areas

Your gender and gender of other providers who may work at your practice 

Price per appointment

We reserve the right to share some of your relevant information with the Members who “match” with you upon completing our quiz, as the intent of Elana is to facilitate introductions between our members and women’s health specialists.

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. 

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

How Elana Uses and Shares Information

In the spirit of recent regulations, Elana recognizes it is important you know how we plan to use your personal data. By using the Site and accepting Services, you agree that we may use and share your information (including aggregate and anonymized information) as follows:

Improve User Experience: We may monitor and analyze activity, metrics, and trends, and use your information to provide services, facilitate payments, create new feature or data-related products and service offerings, or to learn how the Site is used; to develop, maintain, and improve your user experience; to understand how you use the Site and to deliver relevant content to you; to streamline the Site by storing your access credentials and log file; and to make suggestions and provide a customized experience via research and development, marketing and advertising; to fix technical errors, update the Site, and other internal operations; and to communicate with you.

Third Party Service Providers: We may employ third parties to perform functions on our behalf. Such third parties may have access to information needed to perform their functions, but are not authorized to use it for other purposes. We do not provide any of your non-public information (such as payment information, password details, or your IP address) to third parties without your consent, unless required by law.

Protection of Elana and Others: We will use collected information to enhance the safety and security of the Site and our users. In addition, we reserve the right to disclose information when we believe that doing so is reasonably necessary to comply with the law or law enforcement, to prevent fraud or abuse, or to protect Elana’s rights.

In a Merger or Sale: Your information may be shared as a company asset in the event of a potential sale, merger, acquisition, or other change of ownership or control, whether in part or whole.

How Elana Protects Your Information and How You Can Help

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. One way you can help reduce security risk is by keeping your login credentials and account information secure and confidential. If you have any reason to believe the security of your account has been compromised, notify us immediately using the contact information at the bottom of this Policy.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service is intended for people over the age of 18. We do not knowingly collect personally identifiable information from anyone under 18 except as specifically authorized in the Elana Terms and Conditions. If you are a parent or guardian and you are aware that your child has provided us with Personal Information in violation or breach of our Terms and Conditions, contact us immediately. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, which will include a version date at the top .

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. If at any point, you do not agree to the terms of our Privacy Policy, you can close your Member account.

Additional Rights and How to Contact Us

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Policy, including any requests to exercise your legal rights, please contact the data privacy manager by emailing: hello@elana.health, attention: Privacy Manager

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